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End of Year Due Diligence: Make Sure Your All Your Hotel Credits Post – My $50 Chase Sapphire Didn’t!

a woman holding a clock in her hand a woman holding a clock in her hand
Photo by Alexandr Podvalny on Unsplash

tl;dr – A reminder to double-check the posting of all your statement credits. 

The Chase Sapphire Preferred is a common pick for an entry-level travel credit card. It comes with a low annual fee ($95), a solid sign-up bonus, and a $50 annual hotel credit (valid through Chase Travel), as one of its many benefits.

Here are the basics of the Chase Sapphire Preferred $50 Hotel Credit:

  • Book via Chase Travel: You must book and pay for a hotel stay using your Chase Sapphire Preferred card on the Chase Travel website (built into your Ultimate Rewards account).
  • Automatic Credit: A statement credit for the hotel purchase (up to $50) will automatically appear on your statement within a few days or billing cycles.
  • Cardmember Year: The credit resets annually based on your account opening date, not the calendar year.
  • No Minimums: There’s no minimum spending or length of stay required to earn the credit, making it quite flexible.

As noted above, typically the annual hotel credit posts automatically, some time after you successfully trigger it by booking a reservation through the Chase Travel portal. In my case, though, it didn’t. 

Back in August, I booked a room at the SO/ Vienna through Chase’s Portal using my Sapphire Preferred.

After combing through a few statements, starting with the one for the Chase Travel purchase and statements for the subsequent months, I noticed I never received the $50 statement credit. 

Accordingly, I called in to JP Morgan’s executive line using my Ritz Carlton Card, and then was transferred over to the Chase Sapphire divisions. After providing the information on the charge, the customer service representative was successfully able to file a ticket on the matter, to ensure my $50 credit posts. 

A quick reminder to confirm that all of your successfully triggered statement credits – Chase or otherwise – have been posted to your account before the year is out. 

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